Terms and conditions
GreenTrek OY observes the following terms and conditions for reservation of activities, excursions, programmes and related supplementary services. These conditions are binding for both parties from the moment the booking is confirmed.
Bookings can be made in writing or via the Internet. A booking is valid for the number of persons as mentioned in the reservation and becomes legally effective once the person who made the booking receives an e-mail confirmation.
The payment options are mentioned in our online store.
GreenTrek OY retains the right to cancel the reservation, should the payment not be made within the requested and agreed time. Leaving an invoice unpaid does not count as a cancellation.
for cancellations made 14 days or less before the beginning of the reservation, 100 % of the total amount due or paid is charged.
for cancellations made later than 30 days and latest 15 days before the beginning of the reservation, a 50% cancellation fee is charged
for cancellations or modifications to a booking made outside of the above cancellation terms 25€ is charged
Cancellations must be done in writing.
The guest is obliged to be on time according to the schedule of the activity/transfer. We recommend the guest being at the place of departure/meeting point at least 5-10 minutes before the starting of the programme. Being late and/or using the wrong bus/transfer does not give the guest the right to any refund or rescheduling of the programme/activity.
The person making the booking needs to make sure that their own travel insurance covers the costs of the booking should he/she need to cancel a reservation in case of sudden illness / injury / death of a close relative or travel party. The cancellation needs to be made as soon as possible to GreenTrek OY. Above cancellation terms apply.
GreenTrek OY shall not be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of GreenTrek OYs operations due to a similar cause (including but not limited to war, strike, extreme weather, lack of snow, or any other natural condition). If a condition force majeure is encountered, GreenTrek OY shall immediately notify you in writing by email thereof, and shall keep you fully informed of the continuance of the condition force majeure and of any relevant change of circumstances whilst such force majeure continues.
RESPONSIBILITY OF THE PROGRAMME/SERVICE PROVIDER
The programme/service provider carries out its activities exercising the appropriate safety plans and health and safety standards, in accordance with Finnish laws and regulations. GreenTrek OY has liability insurance covering clients while taking part in our excursions.
PREGNANCY AND OTHER HEALTH ISSUES
Some of the programmes and services may be physically demanding and participants may be exposed to various physical strains and stresses. If a participant suspects that his or her health or possible pregnancy is preventing them from participating in a programme or service or suspects that his / her health may be endangered during the programme or service, the participant must receive the permission from his / her physician to participate. The guests always take part in the programmes / services at their own risk. The guest in addition must inform the programme/service provider of any possible health issue, which may affect or be affected by the participation in the programme. If the programme, requires special arrangements (e.g. additional transport), due to the client’s special health issues, the programme provider is not responsible for the possible extra costs. A guest taking part in any programme/service does so at their own risk.
OTHER DAMAGES & INSURANCE
The programme/service provider may only be held liable for personal or material damages that have occurred in the event of an accident and which were caused by negligence of the programme provider him/herself or their employees or sub-contractors or by the provision of faulty and defective equipment.
The programme/service provider shall not be liable for any accidental damage or injury not due to negligence or faulty equipment as mentioned above. These may be repayable under the participant’s own travel insurance. Personal travel insurance is always highly recommended for any unexpected situations.
PRICES AND PRICE CHANGES
Booking rates include pre-arranged rates and taxes. All Rights Reserved. GreenTrek OY is not liable for any printing mistakes, or for changes in the prices transpired after printing of brochures or third party mistakes.
Possible dissatisfactions should be made directly to GreenTrek OY during the programme or within a day of ending of the programme. If no remarks about any possible error during the programme/service are made during or within 24 hrs after the ending of the service, the participant in the programme/service loses any rights to price reductions or other compensation.
APPLICABLE LAW AND DISPUTE RESOLUTION
The parties will seek to resolve any dispute arising from the agreement through mutual negotiation. If no agreement is reached, the customer may take the matter to the Consumer Dispute Board or the Lapin käräjäoikeus (“the District Court Of Lapland”). The contract is governed by Finnish law.
GreenTrek OY is not to be held responsible for changes to the booking and cancellation conditions arise after the publication of these conditions.
Clients must have their own insurance (eg.travel insurance) that covers any incurring costs if unable to attend bookings due to COVID-19 restrictions or travel bans/border closures. No refunds will be made due to COVID-19 restrictions or quarantine/illness or other related issues.
GreenTrek OY 3140160-8
CEO Virpi Thornton
Hossanmukka 23, 99130 Sirkka
Phone +358 40 1668952